Privacy Policy

1. Introduction

Corona Help Center is committed to protecting your privacy. Please take the time to read this Privacy Policy which explains what information we collect about you, how we use it, and your rights. Corona Help Center (“we”, “us”, “our”) is the data controller of the personal data collected via or in connection with http://findcoronahelp.org/ (the “Platform”).

2. What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of the Platform. This information may include (1) name, (2) phone number, (3) email address, (4) organization name, (5) country, state, city/region/district (6) complete address, (7) information regarding areas in which users require help (“Seekers”) or users who can provide help (“Helpers”) to Seekers.

3. What do we use this personal data for?

Depending on how you use our Platform, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To connect the Helpers and Seekers.
To provide globally available data-based insights and projections to the local government and healthcare officials.
To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

Because we have obtained your consent (e.g., where you contact us with a query or where you have provided you personal data as a Seeker or Helper.

We do not use your personal data for any purposes other than those stated herein.

4. Who do we share this personal data with?

We share customers’ personal data with third parties in the following circumstances:

With other companies as necessary to operate the Platform.
With our suppliers and service providers working for us.
With our professional and legal advisors.
With third parties engaged in fraud prevention and detection.
With law enforcement or other governmental authorities and senior health officials, e.g., to report a fraud or in response to a lawful request and to provide data-based insights and projections.

If we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy. Otherwise, where we have your consent or are otherwise legally permitted to do so.

5. Storage and Retention

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have provided us your personal data for availing or providing help, we will retain your personal data until the reason to retain such personal data exists and we will delete the personal data upon expiry of the retention basis. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.

6. Security

This Platform ensures that data is encrypted when leaving the Platform. This process involves the converting of information or data into a code to prevent unauthorised access. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Platform over a secure communications channel. While we do everything within our power to ensure that personal data is protected at all times from our Platform, we cannot guarantee the security and integrity of the information that has been transmitted to our Platform.

7. Children

Our Platform is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under. If you are a minor seeking help, you must provide the required information on the Platform by seeking permission from a responsible adult or preferably a local guardian who is related to such minor by blood or other close relatives and neighbours. This Platform is not intended to be used by minors without receiving consent from a major person.

8. Cookies

Our Platform uses cookies and similar technologies to provide certain functionality to the Platform, to understand and measure its performance.

9. Your rights

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data. We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

10. Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

11. Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us using our web